Cancellation

• For in-store item orders, if you wish to cancel your order within 24 hours, a 10% cancellation fee will be deducted.
• If the cancellation request is made after 24 hours, a 20% cancellation fee will apply.
• However, we do not want our customers to suffer a loss, so we are happy to offer the option to convert the full amount into CHH Gift Cards (see more details in CHH Gift Cards page) for future use by the customer.

For all the pre-order items, full payment is required.

The cancellation policies for different categories of pre-order items are as follows:

1. Pre-order items & Accessories (including but not limited to Protectors, Display cases, etc.): No cancellations for any reason due to their unique nature.
2. MINI GT and Inno 64: Due to the long pre-order period, we offer a special cancellation policy. No refunds are available, but the full amount can be converted into CHH Gift Card.

We understand that this policy might cause some inconvenience, but it helps us maintain high standards of service and product quality. If you have any questions or need further assistance, please feel free to contact us at chasehunterhub@gmail.com. We are here to help!